Terms and Conditions

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Terms & Conditions


UP TO 40% OFF ALMOST EVERYTHING* 

Valid online only. Excluding Ray-Ban, Oakley, S-Double, Birkenstock & Selected General Pants Co. Basics & Rollas styles. Not in conjunction with any other promotion or voucher code. This promotion is exclusive to General Pants Co. Australia & New Zealand customers.


AFTER DARK 30% OFF* 

Valid online only. Excluding Ray-Ban, Oakley, S-Double & Selected General Pants Co. Basics & Rollas styles. Not in conjunction with any other promotion or voucher code. This promotion is exclusive to General Pants Co. Australia & New Zealand customers.

 

2 For Deals* 

Valid in-store and online while stock lasts. 2 for X deals applied at checkout. Not valid in conjunction with any other promotion or voucher code. This promotion is exclusive to General Pants Co. Australia & New Zealand customers. 

  

UNiDAYS 

Valid online only. Not valid in conjunction with any other promotion or voucher code. 

UNiDAYS Terms apply to the Services, which include, without limitation: 

  • the UNiDAYS mobile application available in The App Store and Google Play (“App”); 

  • use of our embedded iframe found on websites of our Partners; and 

  • any other UNiDAYS-operated online service in or to which these Terms are linked. 

 

 

Coupon Sales and Codes 

Coupon sales and codes are not valid on Gift Cards/eVouchers, donations, GP Basics and all 2 for $X offers. Not valid in conjunction with any other offer, or stacked with other or same promotional codes. Subject to changes. 

 

Promotional Codes 

Promotional codes are not valid on Gift Cards/eVouchers, donations, GP Basics and all 2 for $X offers. Additional exclusions may apply depending on promotion running. Not valid in conjunction with any other offer, or stacked with other or same promotional codes. Only one promotion can be used per order. Subject to changes. 

 

Sale and Markdowns 

Selected styles. Prices as marked. 

 

Click and Collect 

Click and Collect orders placed during store trading hours will be ready within 4 hours. Please check our website for specific store hours. Wait until you receive the "READY TO PICK UP" email before coming to collect your order, and be sure to bring your confirmation email along with a photo ID. 

Your order will be held at your selected store for 7 days. After that, it will be canceled, and a refund will be issued to your original payment method. 

If someone else will be collecting your order, please contact your selected store to arrange this in advance. 

Please Note: 

If you need to nominate someone other than yourself to collect the order, we request that you please contact the store that you have nominated for your Click & Collect order. 

 

Application 

The following terms (“Terms and Conditions”) apply to all users of the General Pants website (the “Site”). All Transactions made in connection with the Site, and your use of any content or information on the Site or Product purchased through the Site is subject to these Terms and Conditions and these apply regardless of how you access the Site. You should make sure you read and agree to these Terms and Conditions before you use the Site as your offer to purchase any Product will indicate to us your acceptance of these Terms and Conditions. Where any other terms and conditions apply to a Product or service related to the Site, these Terms and Conditions will override any subsequent terms and conditions, unless stated otherwise.  

Your use of the Site indicates your understanding that the Site and the Products include and/or rely on a security framework using technology that protects digital information and imposes usage rules established by Us, our Affiliates and our (or their) licensors, and you agree to abide by these usage rules. Unless otherwise expressly stated, all capitalized terms in these Terms and Conditions have the definitions given to them in clause 2 below. 

 

SMS opt in T&Cs 

You agree that General Pants Co. may send you marketing and promotional messages that are relevant to your relationship with General Pants Co. These messages may be sent via different channels, including by email, SMS and phone.  You may opt-out of receiving these messages (either altogether or via a particular channel) by updating your contact preferences in your Account, or by using any other unsubscribe facility we provide, in accordance with these Rules and any other applicable Terms and Conditions. 

 

Terms of Use 

  • “Affiliate” means any third party we may enter into agreements with for the supply of goods or services for the purpose of running our business. This includes all licensors, postal and courier companies and any other third party these companies may enter into contracts or agreements with in order to fulfill their obligations under any contract or agreement made with Us. 

  • “Offer to Purchase” means your intention to receive Product(s) from Us via the initiation of a Transaction (this is subject to review or refusal by Us and does not confirm our offer to sell to you). 

  • “Product” means anything available for purchase or access through the Site including goods, music, images, videos, artwork, text and other copyrightable materials. 

  • “Terms and Conditions” refer to these terms and conditions that govern the General Pants website and its use. 

  • “Transaction” means the purchase of any Product via the Site whereby funds are successfully debited from your account and are received or accepted by Us (subject to any request we make for further information to authorize the payment). 

  • “Us” means the General Pants Group, including all relevant Affiliates, subsidiaries, directors and employees (also referred to as “we” or “our” where appropriate). 

 

Products (1) 

All Products available through the Site are owned by Us, our Affiliates and/or their licensors. Subject to your compliance with these Terms and Conditions, you have a limited, revocable, non-transferrable right to use Products you purchase or access through the Site solely for your personal, non-commercial use in accordance with these Terms and Conditions and any other terms that may apply to these Products. 

 

Offer to Purchase and Transactions (2) 

By initiating a Transaction with Us, you represent and warrant that you: 

  • Are of legal age to form a binding contract with us (18 years or older); 

  • Have the legal right to make the Transaction and use the payment means selected by you; and 

  • Intend to create an Offer to Purchase. 

In doing so, you grant us the right to use the information submitted to us through your Offer to Purchase in accordance with our Privacy Policy, including without limitation, by providing this information to third parties for purposes of facilitating the completion of Transactions initiated by you or on your behalf. We reserve the right to request verification of your personal or financial information prior to the acceptance of any Offer to Purchase. 

 

Non-acceptance of Offer to Purchase (3) 

The receipt of an electronic or other form of order confirmation does not signify our acceptance of your Offer to Purchase, nor does it constitute confirmation of our offer to sell. We reserve the right to reject any Offer to Purchase made by you at any time for any reason. Non-acceptance of an Offer to Purchase may for example result from one of the following: 

  • The product ordered is unavailable; 

  • The payment is not authorized (see clause 4); and/or 

  • Identifying a typographical error whereby the product or pricing information is incorrect, including promotional codes (see clause 6).  

 

Authorization of payment and fraud prevention (4) 

We employ payment gateway provider Braintree and utilize anti-fraud software Kount to implement anti-fraud procedures to avoid and minimize fraudulent activity on the Site. Prior to the acceptance or non-acceptance of an Offer to Purchase made by you, we reserve the right to request additional information from you. A request for the provision of additional information may include the request for a photocopy of any photographic identification you may hold ie. A Driver’s License or passport, as well as a photocopy of the front and back of the card that is being used to make the purchase. We have the right to refuse an Offer to Purchase if the request for additional information is refused by you. 

See our Privacy Policy for further information on our anti-fraud processes and software. 

 

Limits to a Transaction (5) 

Except to the extent prohibited by applicable law, we reserve the right with or without prior notice to: 

  • Change a description, image, or reference of a Product (descriptions and references to a Product do not imply our endorsement of a Product nor do they indicate our representations about the accuracy of the description or reference); 

  • Limit the available quantity of any Product; 

  • Honour or impose conditions on the honoring of discount code or promotion; 

  • Bar any user from making any or all Transaction(s); 

  • Refuse to provide any user with any Product; and/or 

  • Refuse or cancel any Offer to Purchase for any reason prior to our acceptance of this offer pursuant to clauses 3 and 8. 

 

Pricing and errors on the Site (6) 

We reserve the right to update or correct information on the Site at any time without prior notice. If a product is listed with incorrect pricing or information, we may refuse to ship or cancel any purchase offer for that product. Should an error or inaccuracy be identified after accepting your purchase offer, we will notify you as soon as possible and offer the choice of re-ordering at the correct price or cancelling for a full refund. If we cannot reach you by the close of the business day on which we discover the error, your order will automatically be cancelled and refunded. 

 

Charges (7) 

You are required to pay all charges incurred by you or on your behalf through the Site, at the price(s) in effect when these charges are incurred, including, without limitation, all shipping and handling charges and any applicable network charges in respect of mobile downloads. All sales through the Site are final, and all charges from those sales are non-refundable, except as otherwise expressly stated in these Terms and Conditions. 

 

Representations (8) 

The availability of Products or existence of content on the Site or Products does not warrant our endorsement of that Product or content, nor does it imply our responsibility for the accuracy or quality of that Product or information. Any slogan, text, graphic or image does not imply any representations by Us as a business regarding that slogan, text, graphic or image and does not constitute our endorsement of that information. Any links to third party sites made available via the Site do not represent our endorsement of any content made available on these sites and the policing of any third-party website is beyond our control. 

 

Copyright (9) 

All content made available on or via the Site is protected by copyright, trademark and other intellectual property rights and is the property of the General Pants Group and/or our Affiliates. Copying or reproducing any intellectual property on the Site is prohibited and unlawful and may be subject to criminal charges and/or fines. 

 

Limitation of liability (10) 

We are not liable for any loss or damage occurred by use of the Site or any other website linked to the Site, or for loss or damage incurred through the purchase of any Product made available via the Site or from any recommendation or information provided by us to you through the Site. If we breach any term, condition, or warranty (which cannot be excluded at law), our liability is limited, at our discretion, to either: 

  • The re-supply of goods purchased by you via the Site in respect of which the claim arises; or 

  • Payment of the amount paid by you for the goods in respect of which the claim arises. 

We will not be liable for any other loss or anticipated loss or damage incurred by you however caused which arises from or in connection with your use of the Site, the contents of the Site (this includes information, pricing and all Products), or your reliance on any information or service we provide to you. We do not guarantee that your access and use of the Site will be free from any errors or viruses that may harm your software or affect the use of your computer. 

By accepting these Terms and Conditions, you indemnify Us against all legal action, loss, damage or costs incurred by you arising from your breach (or the breach of any other person accessing the Site and its contents through you) of these Terms and Conditions, your use of the Site or your reliance on the contents of the Site (this includes all information, prices and Products). 

 

Acceptance of your Offer to Purchase and delivery of goods (11) 

We will endeavor to process Transactions within 24 hours from receipt or acceptance of payment (subject to any requests we make for further information required to authorize a payment). Once your Offer to Purchase is accepted by us, our offer to sell will be notified to you via email confirming the dispatch of your order. This email provides you with the tracking number linked to your order (this tracking information is subject to change at any time and/or may incur typographical errors on occasion). Delivery of your order will be via Australia Post’s Express Post service. Except to the extent prohibited by applicable law, we reserve the right to change delivery options without notice. 

 

Dispatch and delivery delay (12) 

Delivery of a product may be postponed, delayed, or prevented due to technical or other unforeseen issues. You should receive a dispatch confirmation within five business days of placing your order. If we expect any delay in fulfilling or dispatching your product, we will make every effort to notify you via email and provide you with the option to proceed with your order or request a full refund. 

While Australia Post makes every effort to deliver parcels within our delivery timeframe, we cannot guarantee delivery times as these can change for reasons which are beyond our control. We will not be liable for late deliveries or any loss when parcels have ‘Authority to leave’ (ATL), damage or cost incurred due to late delivery. 

 

Non receipt of parcel due to Australia Post error (13) 

If your order has not arrived due to a delivery issue (e.g., undeliverable, missing, lost in transit, sorting errors, or disputed deliveries), we will contact Australia Post to investigate on your behalf. This includes reaching out to their Parcel Distribution Centre and the assigned driver. If the issue is not resolved within 10 business days, we will either re-ship the item(s) at no additional cost (if stock permits) or provide a refund. 

Please note this does not apply to orders where the address has been submitted incorrectly at the point of checkout. 

 

Customs and import duties (14) 

International orders may incur local customs or import fees upon arrival in the destination country. These charges are the responsibility of the recipient and are payable once the parcel reaches its destination. While we aim to provide information on customs duties and any applicable value limits at checkout, we cannot reimburse additional charges applied at delivery if they were not shown prior to checkout. 

Customs clearance may also delay the delivery of international parcels. In such cases, we are not liable for any resulting delays, losses, or additional costs. 

 

Survival of Terms and Conditions (15) 

Except for the licenses granted to you (if any) pursuant to these Terms and Conditions, these Terms and Conditions shall survive any termination or expiration of the Terms of Use applicable to the Site. 

 

General Pants' Photo Gallery (16) 

General Pants Co Pty Ltd (“General Pants / we”) invites you to share your photos by including them on-line at www.generalpants.com.au, in our instore kiosks and in other electronic or hardcopy materials (collectively “our gallery”). 

 

How to submit photographs to our gallery 

If you would like to submit photographs for inclusion in our gallery, hash-tag your photos (e.g. of you in gear that you have bought from us) using #generalpants or #generalpantsco. If you have also tagged any of General Pants Co's brands as listed below, your images will be considered to be included in the gallery: 

#aliceintheve, #ameyewear, #arvust, #converse, #dontaskamanda, #drdenim, #drmartens, #havaianas, #insight, #lee, #lespecs, #levis, #neonhart, #neuw, #oneteaspoon, #onepiece, #rollas, #rvca, #standard, #stussy, #subtitled, #spencerproject, #vans, #wrangler. 

Ensure your settings in Instagram, Facebook or X make these photos public. We may then display these photos on our gallery, in accordance with these terms and conditions.  

 

Copyright and use of photos (17) 

We acknowledge that you retain ownership of copyright in any photo you have taken, but you consent to General Pants and Olapic (our third party photo sharing software provider) using and reproducing your photo and likeness (and any names provided) in our gallery. 

Your photo may then be stored in our gallery database for as long as we choose to store it. We may, but are not obliged to display/ use/ reproduce or maintain your photo on in-store kiosks, on our websites or in other materials (electronic or hard copy) from time to time and for such duration as we choose. You agree that your photo may be seen by a wide range of people. 

If we display or otherwise use your photo we may do so in whole or in part and are not required to identify you, remunerate you or consult you in relation to such use. 

We will not use your photo in any defamatory, degrading, or offensive way. 

 

Rules about photos 

We will only use photos that are “public” on Instagram, Facebook, or Twitter. 

By tagging a photo in the way described above you agree and acknowledge that: 

(a)   you are/ will be the individual pictured in your photograph or you have the consent of all others individuals depicted; 

(b)   you are aged 18 years or over or have parental consent to provide photos in the way described in these terms; 

(c)   your photos must not contain or depict anything vulgar, profane, pornographic, racist, sexist, discriminatory, obscene, defamatory, degrading, unsavoury, illegal, harassing, or offensive or that breaches or violates any person’s privacy, intellectual property, or other rights; and 

(d)   you will indemnify us in respect of any loss or damage that we suffer because of any breach by you of these terms and conditions. 

 

Removing photos 

If you wish to remove one of your photos from our on-line gallery, you may request us to do so by clicking on the (!) icon featured on every image or email your request for removal by emailing customerservice@generalpantsgroup.com with a link to the page the image is featured on, also accompanied with a screen grab of the image. We may remove or choose not to post any photographs that you may wish to submit. 

These terms and conditions may be subject to change. You should ensure that you read the most current version of the terms and conditions each time you submit a photo to our gallery. 

 

GP Benefits Terms & Conditions 

Definitions 

  1. “GP Benefits Program” means the GP Benefits Program providing members with access to exclusive benefits and vouchers. 

  1. “Sign up” refers to the process required to register for an GP Benefits account on the General Pants Co. website or in a General Pants Co. store. 

  1. “Benefits” means any benefits given to the members. 

  1. “Member” means individuals who sign up to the GP Benefits Program. 

  1. “Member Profile” means the personal details of the member which can be updated on the member website. 

  1. “Member Website” refers to the website located at www.generalpants.com where details of the GP Benefits Program (including the most up to date Terms and Conditions) can be found. The member website also provides for the facility to sign up to the GP Benefits and update the member profile. 

  1. “General Pants Co.” means GENERAL PANTS GROUP PTY LIMITED trading as GENERAL PANTS CO. or its authorised representatives. 

  1. “Member card” refers to the virtual membership card, or "Stocard" that is linked to the members’ profile on the member website. 

  1. “Redeem vouchers” means members can redeem vouchers against purchases. 

  1. “Vouchers” refers to discount vouchers given to members as a result of purchasing behaviors, incentives, and/or promotions. Members are notified of vouchers via email. 

  1. GP Benefits vouchers and promotional codes are single use only. 

  1. “Technical Issues” means the technical malfunction of any telephone network, connection or lines, computer online systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the internet or at any web site or intranet site. 

  1. “Terms and Conditions” mean the Terms and Conditions set out in this agreement and as updated on the member website. 

 

Terms & Conditions 

  • These Terms and Conditions apply to the GP Benefits Program, virtual Member card, Member Website, and all related promotions and loyalty transactions. 

  • Individuals who join the GP Benefits Program and/or acquire/use Redeem vouchers agree to be legally bound by the Terms and Conditions. 

  • The most current Terms and Conditions at any point in time can be found on the Member page of the General Pants Co. Website.  

  • Not valid in conjunction with any other promotion or voucher code. This promotion is exclusive to General Pants Co. Australia & New Zealand customers. Valid on full priced items only. Minimum spend conditions apply 

  • The Terms and Conditions may be modified at any time with reasonable notice, if possible. 

  • General Pants Co. is not liable for misdirected or lost emails, technical issues, or any computer damage related to the program. Personal information may be collected to facilitate the program, as outlined in the Privacy Policy on our website. Please see General Pants Co.’ Privacy Policy at www.generalpants.com for more information. 

  • General Pants Co. reserves the right to terminate, modify, or suspend the GP Benefits Program, vouchers, or memberships—especially in cases of misuse, errors, or potential harm. Where feasible, reasonable notice will be provided. 

  • General Pants Co. will not be liable for any tax liability incurred by a Member in connection with the GP Benefits Program, including that incurred in the provision of vouchers. 

  • The Terms and Conditions are to be read in conjunction with any additional conditions associated with vouchers. In the event of any discrepancies, General Pants Co.’ decision in its absolute discretion will be final and binding. 

  • General Pants Co.’ decision in relation to all matters arising in relation to the GP Benefits Program is final and binding, unless we have acted illegally. 

 

Benefits 

  • Members of the GP Benefits Program will be entitled to receive benefits. 

  • General Pants Co. reserves the right to vary and cancel upcoming and existing benefits at any time and with reasonable notice, where possible. 

 

Members/Membership 

  • An individual is deemed to be a Member of the GP Benefits Program when they submit a completed application in store or create an online account. 

  • Completion of the sign-up process is deemed acceptance by the individual of the Terms and Conditions. 

  • Membership of the GP Benefits Program is only open to individuals with a valid email address. 

  • At any time, Members can only have one membership to the GP Benefits Program and one corresponding virtual Member card. 

  • Membership is not transferable. 

  • It is the responsibility of the Member to update their Membership Profile. 

  • A Member can at any time terminate their membership by providing written notice to General Pants Co.. 

  • Membership is open to Australian and international residents. 

 

Virtual Card 

  • The Virtual Member card remains the virtual property of General Pants Co. at all times. 

  • One Virtual Member card can be issued per Member. 

  • Your member card will be automatically tied to your unique email address. 

  • A current Member card or other identification of the Account Holder must be presented by the individual associated with the GP Benefits account for all transactions including (but not limited to) requests for discounts, recording of purchases, redeeming vouchers or in response to any promotional activity specific to the GP Benefits Program. In the absence of a Virtual Member card, the individual must quote their unique email address. 

  • Members may be required to provide photo identification to verify their identity. 

  • Each transaction can only be linked to one account. 

  • Members must notify General Pants Co. immediately if the Member card is lost, stolen or misplaced and until such time, General Pants Co. will not be held responsible or liable for any use of the Member card. 

  • Reward qualification occurs in store by presenting your Member card or quoting your unique email address. To qualify for rewards for online purchases you must be logged into your online account. 

  • General Pants Co. and General Pants Group employees are not eligible for membership. 

 

Vouchers 

  • General Pants Co. may update a Member account with a voucher as a consequence of a purchasing behaviour, incentive and/or promotional activities. 

  • General Pants Co. will notify the Member via email and on their Online Account of their entitlement to any vouchers. 

  • Vouchers are generally expressed in a monetary form - for example, an AUD $25.00 voucher. However, in no way do vouchers represent legal tender in any country. Vouchers that are issued with a specific monetary value, such as a "$ off" discount, are only redeemable in-stores and online in the Australian online store. 

  • Vouchers cannot be sold, transferred or assigned and are not redeemable for cash or any other like instruments - including (but not limited to) gift vouchers, gift cards, cheques and credit notes. Any eligible refund for product purchased with a loyalty voucher will be made by crediting the member account for that month, no cash, credit card top up or gift voucher will be provided. 

  • The maximum voucher that can be achieved in one transaction is $50.00 

  • Vouchers can be redeemed at General Pants Co. stores and Online. In physical stores, Vouchers can only be redeemed on presentation of the member card and corresponding photo identification. 

  • If you are awarded a Voucher due to a purchase made by cash or credit card and you then return the purchase, General Pants Co. reserves the right to void the corresponding Voucher. If you make a purchase using a voucher and then return the purchase, the refund amount will only total the legal tender or Gift Card amount in the transaction. The corresponding Voucher is not refundable. 

  • Please note that certain items and promotions cannot be purchased using vouchers. This will be advertised and/or notified to you by General Pants Co. staff. 

  • If a Membership is terminated by us for cause, all outstanding and future vouchers will no longer be valid and will be rendered null and void. 

  • Vouchers are valid for 1 (one) month from date of issue. 

  • Vouchers cannot be used after the expiry date. 

  • Only vouchers from one GP Benefits Account can be presented per transaction. 

  • General Pants Co. will not be held responsible or liable if vouchers are not able to be redeemed for whatever reason including if there is a Technical Issue unless directly due to General Pants Co.’ negligence. 

  • Vouchers cannot be redeemed as payment for any part of a lay-by purchase. 

  • Vouchers cannot be redeemed as part of a Gift Voucher purchase. 

  • Unless stated otherwise on the voucher, all vouchers expire at midnight on the day specified in the Offers section of the User’s Online Account. 

  • Vouchers will be issued for activation two weeks after the purchase date. They are redeemable within the time specified on each voucher once activated. 

  • You will be rewarded with a voucher based on the total daily spend amount, regardless of the number of transactions in that day, within the aforementioned spend limits at General Pants Co. stores, including online. 

  • Vouchers are issued on the basis of the amount spent in a single day. 

  • Vouchers are not transferrable. 

  • Vouchers are not available to General Pants Co. or General Pants Group employees.